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Privacy Policy

Welcome to FunBet, accessible via casinofun-bet.co.uk. This Privacy Policy explains how we, FunBet (“we,” “us,” “our”), collect, use, store, and protect your personal information when you access and use our online gambling services. By using our website and services, you consent to the processing of your personal data as described below. If you do not agree with any part of this policy, please refrain from using our services.

1. Data Controller

FunBet is the data controller responsible for your personal information. Our registered address is in the United Kingdom. For any privacy-related questions or to exercise your data rights, please contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process the following categories of personal data when you interact with our services:

• Full name
• Email address
• Telephone number
• Residential address
• Date of birth and gender
• IP address and device/browser information
• Login credentials and profile settings
• Account transaction history (deposits, withdrawals, bets)
• Usage data including session times, game preferences, and behaviour
• Communications with customer support
• Documents submitted for identity verification and compliance (e.g., passport, driving licence)
• Special category data you voluntarily provide (such as health information for responsible gambling)
• Data from third-party sources for fraud prevention and regulatory compliance

3. Purpose of Processing Your Data

We process your personal data for the following purposes:

• To create and manage your user account securely
• To verify your identity and legal age, complying with UK Gambling Commission requirements
• To process payments, withdrawals, and refunds
• To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling measures
• To provide customer support and respond to your enquiries
• To communicate important updates, service notifications, and changes to terms
• To run promotions, bonuses, competitions, and loyalty programmes
• To personalise your experience by tailoring content and offers (with your consent)
• To analyse and improve our services and website functionality
• To detect, prevent, and investigate fraudulent or suspicious activity
• To conduct market research and business analytics

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases include:

• Your explicit consent (e.g., marketing communications)
• Performance of a contract (e.g., providing gambling services)
• Compliance with legal obligations (e.g., identity verification, AML)
• Our legitimate interests, provided these do not override your fundamental rights (e.g., improving services, fraud prevention)

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law. Typically, data is kept for up to five years after account closure or last activity. Certain records, such as those related to self-exclusion or ongoing investigations, may be retained longer to meet regulatory requirements.

6. Marketing and Promotional Communications

We may send you marketing communications about our products and services or those of trusted partners, but only with your prior consent. You can withdraw or modify your marketing preferences at any time via your account settings or by using the unsubscribe link in our emails.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, including:

• Ensuring essential website functionality and security
• Remembering your preferences such as language and currency
• Analysing user behaviour and site performance
• Delivering personalised and relevant advertising

You can control cookie settings through your browser, but please note that disabling certain cookies may affect site functionality.

8. Sharing Your Personal Data

Your data may be shared with:

• Service providers such as payment processors, software vendors, and hosting companies
• Regulatory bodies including the UK Gambling Commission and law enforcement agencies
• Fraud prevention and identity verification agencies
• Other entities within the FunBet corporate group for administrative purposes
• Third parties authorised by you

If your data is transferred outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Data Protection Rights

Under UK data protection laws, you have the following rights:

• The right to be informed about how your data is used
• The right to access your personal data
• The right to correct inaccurate or incomplete data
• The right to request erasure of your data in certain circumstances
• The right to restrict or object to certain processing activities
• The right to data portability
• The right to withdraw consent at any time without affecting prior processing
• The right to object to automated decision-making or profiling that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We may request proof of identity to verify your request.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will be posted on this page with the date of last revision. Continued use of our services after updates constitutes acceptance of the amended policy.

12. Complaints and Contact Information

If you have any concerns or complaints regarding our handling of your personal data, please contact our Data Protection Officer at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority. More information is available on the ICO website: https://ico.org.uk.

For guidance on responsible gambling, please visit the UK Gambling Commission’s website at https://www.gamblingcommission.gov.uk.

Last updated: June 2024